The Woodlands Mall FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–8PM Friday–Saturday: 11AM–9PM Sunday: 12PM–6PM
281.363.3363
1201 Lake Woodlands Drive, The Woodlands, TX 77380.
Interstate 45, Exit 77, Lake Woodlands Drive.
The Woodlands Mall is approximately 29 miles north of downtown Houston.
Yes, walking hours are: Monday - Saturday 9AM–11AM Sunday 10AM–12PM Level one and level two are both approximately 2/3 mile around, for a total of approximately 1 1/3 miles around both levels.
All job openings at The Woodlands Mall can be found at https://www.thewoodlandsmall.com/en/jobs/. You will find a list of available positions at the mall with descriptions of the job and its requirements, as well as information on how to apply.
No pets allowed, except trained service animals.
Yes.
The Woodlands Mall is a smoke-free facility. Smoking of any kind, including e-cigarettes, is not permitted anywhere in the interior of the center including individual stores, restrooms, service corridors, back rooms, near entry doors, etc.
Yes, with the approval of the general manager on a case-by-case basis; contact management at 281.363.3363..
THE WESTIN AT THE WOODLANDS | 2 Waterway Square Place. The Woodlands, Texas 77380 | Call +1.281.419.4300 | Learn More HERE THE WOODLANDS WATERWAY MARRIOTT HOTEL AND CONVENTION CENTER | 1601 Lake Robbins Drive. The Woodlands, Texas 77380 | Call+1.281.367.9797 | Learn More HERE THE WOODLANDS RESORT AND CONFERENCE CENTER | 2301 North Millbend Drive. The Woodlands, Texas 77380 | Call +1.281.367.1100 | Learn More HERE.
Children’s Museum | 4775 West Panther Creek Drive #280. The Woodlands, TX 77381 | Learn More HERE. Forest Oasis Waterpark & Lazy River | 2301 N Millbend Drive. The Woodlands, TX 77380 | Learn More HERE George Mitchell Nature Preserve | 5171 Flintridge Drive. The Woodlands, TX 77381 | Learn More HERE. Riva Row Boat House | 2101 Riva Row. The Woodlands, TX 77380 | Learn More HERE. Texas TreeVentures | 6464 Creekside Forest Drive. The Woodlands, TX 77389 | Learn More HERE. The Cynthia Woods Mitchell Pavilion presented by Huntsman | 2005 Lake Robbins Drive. The Woodlands, TX 77380 | Learn More HERE.
Yes, Gift Cards let your friends, colleagues and loved ones shop where and how they want. Whether it’s at one store or several, the choice is up to them. It’s a perfect gift that’s never sold out. Visit https://www.buyggpgiftcards.com/ to purchase and see complete details.
RESTROOMS & LOUNGES
First level by Coach. Second level behind the food court and in the west wing near Escape The Room.
The first level by Coach. The second level behind the food court.
Second level, behind the food court
Yes, located on level two behind the food court.
First level: Macy’s wing, Nordstrom wing, near Apple, Dick’s Sporting Good’s wing, Dillard’s wing Second level: family lounge behind the food court.
SERVICES
Yes, the Children’s Play Area is located on the first level near JCPenney.
Yes, there is a carousel located on the second level near the food court and kiddie rides located on the first level near Forever 21.
Yes, located in front of the acorn entrance near Macy’s, the pinecone entrance near Dillard’s, the north main entrance in between JCPenney and Nordstrom, and near Xfinity and Dick’s Sporting Goods.
No.
No
No.
Yes, on the second level behind the food court. $2 per person/ride, one adult chaperone per child.
No
Yes, on the first level near the Dick’s Sporting Goods wing. The second level near Express, and behind the food court, near the restrooms.
No
Located on the first level, near Shake Shack.
Yes, located near the pine cone entrance in between Dillard’s and Dick’s Sporting Goods.
No.
Yes, Woodlands Waterway Trolley provides free, easy transportation along a 4.1-mile route connecting The Woodlands Mall, Market Street, The Woodlands Waterway, and Hughes Landing. Four trolleys operate seven days a week and circulate approximately every 10 minutes during peak operating hours around retail and office locations throughout the Town Center area. Visit visitthewoodlands.com/plan-your-trip/transportation/waterway-trolley/ for more information to find route map and hours of operation.
Yes, contact security at 281.367.5197.
Contact security at 281.367.5197.
No overnight parking. Contact security at 281.367.5197.
Yes, the Texas Currency Exchange kiosk is located on the second level near Zales. Hours are Monday–Saturday: 12PM–7PM, Sunday: Closed. Call 813.280.9999.
No
STORES & DINING OPTIONS
Yes, patio dining behind the food court on the second level past the carousel and tables located at the lawn on the first level, along with outdoor dining options at: The Cheesecake Factory, Fleming’s Prime Steakhouse & Wine Bar, North Italia, P.F. Chang’s, Panera Bread, Salata, Shake Shack, & Torchy’s Tacos.
No, though some restaurants may be able to accommodate.
PARKING & VALET
Parking is free.
Yes.
Yes, located outside near Shake Shack.
Yes, charging stations are located near Dick’s Sporting Goods, in between Nordstrom and JCPenney, and in the west parking garage near Forever 21.
No
SECURITY
Call 281.367.5197, located on level one by Dick’s Sporting Goods.
Located in the mall security office on level one by Dick’s Sporting Goods or call 281.367.5197.
Yes, contact security at 281.367.5197.
No.
No.
AMENITIES
Yes, call security at 281.367.5197.
Yes, strollers are available to rent on the first level near Macy’s and Visionworks, and on the first level near Dillard’s and Pearl Nail Bar.
Located in the east wing in between Dick’s Sporting Goods and JCPenney, and in the west wing in between Nordstrom and Forever 21.
Yes, outlets are available on the first level near Macy’s wing, Nordstrom wing, near Apple, near Dillard’s wing, and the second level family lounge behind the food court.
ATMs are located on the first level near Oil & Vinegar, and near Starbucks. Second level near entrance between Talbots and Helzberg Diamonds, and in food court near carousel.
No
Yes, located at the acorn entrance in between Macy’s & Nordstrom, at the north main entrance in between Nordstrom & JCPenney, and near Xfinity.
MALL FEEDBACK
The Mall Management Office is located on the second level, behind the food court to the left of the carousel.
woodlandsadmin@bpretail.com, 281.363.3363.