The Woodlands Mall FAQs
GENERAL INFORMATION
The Woodlands Mall’s hours are Monday–Thursday from 11AM–8PM, Friday–Saturday from 11AM–9PM, and Sunday from 12PM–6PM.
The phone number for The Woodlands Mall is 281.363.3363.
The Woodlands Mall’s address is 1201 Lake Woodlands Drive, The Woodlands, TX 77380.
The exit you take to get to The Woodlands Mall is Exit 77, Lake Woodlands Drive, from Interstate 45.
The nearest city to The Woodlands Mall is downtown Houston, which is approximately 29 miles north.
Yes, The Woodlands Mall supports mall walkers, and walking hours are Monday - Saturday from 9AM–11AM and Sunday from 10AM–12PM; level one and level two are both approximately 2/3 mile around, for a total of approximately 1 1/3 miles around both levels.
You can find job openings for The Woodlands Mall at https://www.thewoodlandsmall.com/en/jobs/, where you will find a list of available positions at the mall with descriptions of the job and its requirements, as well as information on how to apply.
Only service animals are allowed at The Woodlands Mall; no other pets are permitted.
Yes, backpacks are allowed at The Woodlands Mall.
The smoking policy at The Woodlands Mall is that it is a smoke-free facility, and smoking of any kind, including e-cigarettes, is not permitted anywhere in the interior of the center including individual stores, restrooms, service corridors, back rooms, or near entry doors.
Yes, scavenger hunts are allowed at The Woodlands Mall with the approval of the general manager on a case-by-case basis; please contact management at 281.363.3363.
Yes, The Woodlands Mall is located near several area hotels: THE WESTIN AT THE WOODLANDS at 2 Waterway Square Place, The Woodlands, Texas 77380, reachable at +1.281.419.4300 or https://www.marriott.com/en-us/hotels/iahwi-the-westin-at-the-woodlands/overview/ THE WOODLANDS WATERWAY MARRIOTT HOTEL AND CONVENTION CENTER at 1601 Lake Robbins Drive, The Woodlands, Texas 77380, reachable at +1.281.367.9797 or https://www.marriott.com/en-us/hotels/houmw-the-woodlands-waterway-marriott-hotel-and-convention-center/overview/ THE WOODLANDS RESORT AND CONFERENCE CENTER at 2301 North Millbend Drive, The Woodlands, Texas 77380, reachable at +1.281.367.1100 or https://www.woodlandsresort.com/. To learn more about other hotels, please visit https://www.visitthewoodlands.com/
Yes, The Woodlands Mall is located near the following local attractions: Children’s Museum at 4775 West Panther Creek Drive #280, The Woodlands, TX 77381 (https://woodlandschildrensmuseum.org/) Forest Oasis Waterpark & Lazy River at 2301 N Millbend Drive, The Woodlands, TX 77380 (https://www.woodlandsresort.com/activities/pool/lazy-river-and-water-park/) George Mitchell Nature Preserve at 5171 Flintridge Drive, The Woodlands, TX 77381 (https://www.thewoodlandstownship-tx.gov/Departments/Parks-Recreation/Parks/George-Mitchell-Nature-Preserve) Riva Row Boat House at 2101 Riva Row, The Woodlands, TX 77380 (https://rivarowboathouse.com/) Texas TreeVentures at 6464 Creekside Forest Drive, The Woodlands, TX 77389 (https://texastreeventures.com/) The Cynthia Woods Mitchell Pavilion presented by Huntsman at 2005 Lake Robbins Drive, The Woodlands, TX 77380 (https://www.woodlandscenter.org/).
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at The Woodlands Mall are located on the first level by Coach, and on the second level behind the food court and in the west wing near Escape The Room.
The family restrooms at The Woodlands Mall are located on the first level by Coach and on the second level behind the food court.
The Baby Care lounges at The Woodlands Mall are located on the second level, behind the food court.
Yes, a dedicated nursing location is available at The Woodlands Mall on the 2nd level behind the Food Court.
General seating areas at The Woodlands Mall are typically available at the following locations: 1st level near Macy’s, 1st level near Nordstrom, 1st level near Apple, 1st level near Dick’s Sporting Goods, 1st level near Dillard’s, 2nd level within the Food Court, and 2nd level near the Family Restrooms.
SERVICES
Yes, The Woodlands Mall has a Children’s Play Area located on the first level near JCPenney.
Yes, there are children’s activities at The Woodlands Mall, including a carousel located on the second level near the food court and kiddie rides located on the first level.
No, there are no designated drop-off or pick-up locations for ride share at The Woodlands Mall.
No, there is not a movie theatre at The Woodlands Mall.
No, there is not a movie theatre at The Woodlands Mall.
No, there is not a dog park at The Woodlands Mall.
Yes, a carousel is available at The Woodlands Mall on the 2nd level behind the Food Court; rides are $2 per person/ride, with one adult chaperone required per child.
No, there are not electric scooters at The Woodlands Mall.
Yes, massage chairs are available at The Woodlands Mall on the 1st level near the Dick’s Sporting Goods wing, 2nd level near Express, and the 2nd level near the Family Restrooms.
No, gift wrapping services are not available at The Woodlands Mall.
The Woodlands Mall Lawn is located near Pottery Barn, Xfinity, and Shake Shack.
Yes, curbside pickup is available at The Woodlands Mall near the pine cone entrance in between Dillard’s and Dick’s Sporting Goods.
Yes, The Woodlands Mall has Trolley services, as the Woodlands Waterway Trolley provides free, easy transportation along a 4.1-mile route connecting The Woodlands Mall, Market Street, The Woodlands Waterway, and Hughes Landing. Four trolleys operate seven days a week and circulate approximately every 10 minutes during peak operating hours around retail and office locations throughout the Town Center area. Please visit visitthewoodlands.com/plan-your-trip/transportation/waterway-trolley/ for more information to find the route map and hours of operation.
Yes, The Woodlands Mall offers jump starts; please contact security at 281.367.5197.
The lost vehicle protocol at The Woodlands Mall is to contact security at 281.367.5197.
The towing protocol at The Woodlands Mall is no overnight parking; please contact security at 281.367.5197.
Yes, The Woodlands Mall has a foreign currency exchange, The Texas Currency Exchange kiosk, located on the 2nd level near Zales. Hours are Monday–Saturday from 12PM–7PM, and Sunday it is closed. The phone number is 813.280.9999.
No, there is not a sales tax return service for international travels at The Woodlands Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at The Woodlands Mall, with patio dining behind the food court on the second level past the carousel, tables located at the lawn on the first level, and outdoor dining options at The Cheesecake Factory, Fleming’s Prime Steakhouse & Wine Bar, North Italia, P.F. Chang’s, Panera Bread, Salata, Shake Shack, & Torchy’s Tacos.
No, The Woodlands Mall does not have specific options for group dining, though some restaurants may be able to accommodate.
PARKING & VALET
Parking at The Woodlands Mall is free.
Yes, local parking is available at The Woodlands Mall around the mall at our various parking lots, the West Parking Garage, and East Parking Garage.
Yes, valet parking is available at The Woodlands Mall and is conveniently located on the south side of the mall, near Barnes & Noble Booksellers and Shake Shack.
Yes, there are electric car charging stations in The Woodlands Mall parking lots located near Dick’s Sporting Goods, in between Nordstrom and JCPenney, and in the west parking garage.
No, there is not preferred family parking at The Woodlands Mall.
SECURITY
You can contact mall security at The Woodlands Mall by calling 281.367.5197; they are located on level one by Dick’s Sporting Goods.
The lost and found at The Woodlands Mall is managed by our Security Team; for assistance, please call 281.367.5197.
Yes, The Woodlands Mall offers safety escorts; please contact security at 281.367.5197.
No, The Woodlands Mall does not offer police assistance; please call 911 for police assistance.
No, The Woodlands Mall does not offer medical assistance; please call 911 for medical assistance.
AMENITIES
Yes, standard push wheelchairs are available for rent at The Woodlands Mall through our Security Team; to check out a wheelchair, please contact Security at 281.882.3781.
Yes, single strollers are available to rent at The Woodlands Mall at our Acorn Entrance, located between Macy’s and Visionworks, and at our Pine Cone Entrance, situated between Dillard’s and Pearl Nail Bar.
The elevators at The Woodlands Mall are located in the east wing in between Dick’s Sporting Goods and JCPenney, and in the west wing by Nordstrom.
Yes, mobile phone charging stations are available at The Woodlands Mall on the first level near the Nordstrom wing, and in the second level family lounge behind the food court.
The ATMs at The Woodlands Mall are located on the 1st level near Oil & Vinegar, and on the 2nd level in the Food Court near the carousel.
No, there is not a FedEx, UPS, or USPS drop off at The Woodlands Mall.
Yes, there are bike racks at The Woodlands Mall located at the Acorn Entrance in between Macy’s & Nordstrom, at the North Main Entrance in between Nordstrom & JCPenney, and near Xfinity.
MALL FEEDBACK
The Woodlands Mall’s Mall Management office is located on the second level, behind the food court and to the left of the carousel.
Feedback about The Woodlands Mall can be submitted to woodlandsadmin@ggp.com or by calling 281.363.3363.